Welcome to Tax Titans ("we," "us," or "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://taxtitansusa.com, submit a consultation form, or communicate with us.
By using our website or providing your information, you consent to the terms outlined in this policy.
2. Information We Collect
We collect information to help us contact you, respond to your inquiries, and offer services that may benefit you. This includes: Contact Information: Name, phone number, and email address submitted through our web forms. Marketing Consent Data: Your opt-in preference, IP address, timestamp, and form submission details for compliance records. Automatically Collected Data: Browser type, device information, IP address, and usage analytics collected via cookies or tracking tools, including PostHog. PostHog helps us understand how visitors use our website by collecting data such as pages viewed, clicks, session behavior, and general product usage. Communication History: Records of SMS messages, emails, and call logs related to your interactions with Tax Titans. Optional Case Information: Any financial or tax-related information voluntarily provided in your messages or form submissions to help us evaluate your situation.
Data Retention:
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
3. How We Use Your Information
We may use your information to: Respond to your inquiries and provide information about our services. Send marketing and promotional messages about Tax Titans, including special offers, updates, and educational content. Maintain compliance records (timestamp, IP, and opt-in status). Improve our website performance, client experience, and marketing effectiveness, including through analytics tools such as PostHog. Fulfill legal or regulatory obligations, or protect against fraud.
We do not sell or rent your personal information to third parties.
4. Text Messaging & Marketing Communications
When you provide your phone number and consent to receive marketing communications, you authorize Tax Titans to contact you via text message (SMS/MMS) for marketing and promotional purposes related to our services.
By opting in, you provide your prior express written consent, as defined under the Telephone Consumer Protection Act (TCPA), to receive autodialed, automated, or prerecorded marketing calls and text messages from Tax Titans and its service providers. Consent is not required as a condition of purchasing any goods or services.
Message frequency varies.
Message and data rates may apply.
You can opt out at any time by replying STOP to any message or contacting us at info@taxtitansusa.com.
Reply HELP for help.
Consent to receive text messages is not a condition of purchase or service.
We store your consent record for compliance purposes.
We do not sell or share your phone number with unrelated third parties for their marketing use.
5. Email Communications
If you provide your email address, we may send you service-related messages and marketing emails about Tax Titans. Every marketing email includes an unsubscribe mechanism, and you may opt out of marketing emails at any time by using that link or emailing info@taxtitansusa.com. Consistent with the CAN-SPAM Act, we do not use false or misleading header information or deceptive subject lines. Opting out of marketing emails does not opt you out of service-related communications necessary to respond to your inquiries or provide requested services.
6. Data Sharing
We may share your information only with: Service providers who help us send messages, manage our website, or process data securely, including analytics providers such as PostHog. Legal or regulatory bodies when required by law. Affiliates or contractors directly involved in providing you requested services.
All vendors are required to handle your data securely and only for the purposes we specify. We do not sell or share personal information as defined under California law.
7. Cookies & Tracking
We use cookies and analytics tools, including PostHog, to improve your browsing experience, understand how visitors interact with our site, and measure traffic. PostHog may collect information such as pages visited, clicks, session duration, device and browser type, and general usage patterns to help us evaluate and improve our website and services.
You can adjust your browser settings to refuse cookies, though this may limit site functionality. If you wish to opt out of cookie-based tracking, including PostHog analytics, you can modify your browser or device settings or use the "Do Not Sell or Share My Personal Information" option provided below.
Our website does not currently respond to browser "Do Not Track" signals. Third-party analytics providers we use, such as PostHog, may still collect information as described above unless you opt out directly through your browser or device settings.
8. Data Security
We employ administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or misuse. Despite these measures, no system is entirely secure, and you share information at your own risk.
9. Your Rights & Choices
You have the right to: Access, correct, or delete your personal information. Withdraw consent for marketing communications at any time. Request a copy of your data.
To exercise your rights, email us at info@taxtitansusa.com.
10. California Consumer Privacy Rights (CCPA/CPRA) If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) regarding the personal information we collect about you, as described below. 10.6 Your CCPA/CPRA Rights
Right to Know: You can request details about the categories and specific pieces of personal information we have collected about you. Right to Delete: You may request deletion of your personal information, subject to certain exceptions. Right to Correct: You can request that we correct inaccurate personal information we maintain about you. Right to Opt Out of Sale or Sharing: You may opt out of the sale or sharing of personal information for advertising or marketing purposes. Right to Limit Use of Sensitive Information: You can limit the use of sensitive personal information to only what is necessary for service delivery. Right to Non-Discrimination: You will not be discriminated against for exercising any of your privacy rights.
10.7 How to Exercise These Rights
You or your authorized agent may submit a request by emailing info@taxtitansusa.com or calling (888) 684-4992. We will verify your identity before processing your request. If you use an authorized agent, we may require proof of authorization and may verify your identity directly. We will confirm receipt of your request within 10 business days and will respond substantively within 45 days, which may be extended by an additional 45 days when reasonably necessary.
10.8 Do Not Sell or Share My Personal Information
Tax Titans does not sell or share personal information as defined under California law. However, if you wish to opt out of any future data sharing for marketing purposes, please email privacy@taxtitansusa.com with the subject line "Do Not Sell or Share My Personal Information."
10.9 Minors
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors under 18. If we learn that we have inadvertently collected such information, we will take steps to delete it.
11. Other State Privacy Rights
Depending on your state of residence, you may have privacy rights similar to those described in Section 10, under state laws such as the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), Texas Data Privacy and Security Act, Oregon Consumer Privacy Act, and similar laws in other states. These rights generally include the right to access, correct, and delete your personal information; obtain a copy of it; opt out of its sale or use for targeted advertising; and appeal a denied request. To exercise these rights, contact us at info@taxtitansusa.com. We will not discriminate against you for exercising any privacy right under applicable state law.
As a provider of tax-related services, our use and disclosure of your tax return information is governed by Internal Revenue Code Section 7216 and its implementing regulations. We will not use your tax return information for any purpose other than preparing or assisting with your return, and will not disclose it to third parties, without your separate, specific written consent obtained in the form and manner required by the IRS (see Treasury Regulation § 301.7216-3 and related IRS guidance). Where such consent is required, you will be asked to review and sign a separate consent form before any such use or disclosure occurs. You may decline to provide this consent; in most cases this will not affect your ability to obtain tax preparation services from us, except where the consent is necessary to provide the specific service you requested.
13. Gramm-Leach-Bliley Act (GLBA) Notice
Because we may collect nonpublic personal financial information in connection with providing tax-related services, we may be subject to the Gramm-Leach-Bliley Act (GLBA) and its implementing regulations. We collect nonpublic personal information such as income details, tax filings, and other financial information you provide to us. We do not disclose nonpublic personal financial information about you to nonaffiliated third parties except as permitted by law, such as to service providers who assist in delivering our services or as required by legal process. We maintain physical, electronic, and procedural safeguards designed to protect your nonpublic personal information, consistent with the GLBA Safeguards Rule. Where required, we will provide clients with an annual privacy notice describing our information-sharing practices.
14. Children's Privacy (COPPA)
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13, consistent with the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. Parents or guardians who believe we may have collected information from a child under 13 should contact us at info@taxtitansusa.com.
15. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Tax Titans. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review the privacy policies of any third-party sites you visit.
16. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a new "Last Updated" date.
17. Contact Us
Tax Titans
Email: info@taxtitansusa.com
Phone: (888) 684-4992
Mailing Address: 1111B S Governors Ave STE 39414 Dover, DE 19904
